How is Your Mail Handled?

When mail arrives at boatmail.co.uk, it is sorted according to customers’ chosen services. (As per the application form).

boatmail.co.uk receives mail from a variety of sources, (e.g. Royal Mail, ParrcelForce, DHL etc.).

For customers whose mail is not forwarded immediately, (e.g. Scan customers, weekly, monthly forwarding, on request) it is securely stored.

Weekly post is despatched on a Thursday and monthly on or around the last working day of the month.

Any item for scanning is opened, scanned, converted to PDF and sent as an e-mail attachment the same day, (and can be password protected for added security). These items are then held until the end of the calendar month following the scan, in case you require the physical item, after which they are destroyed.

Mail that is physically forwarded is placed in a quality envelope, packet, or small parcel box and sent to the customer’s advised address. All items are sent by Royal Mail services overnight by 1st class mail (unless otherwise requested) and to worldwide destinations (maximum weight 2kg). Express and ‘Signed For’ services can be provided at an additional cost.

For all items forwarded, whether by physical mail or a scan(s) attached to an email, the activity is shown on the customer’s account statement, a copy of which is sent at the same time as every delivery so the status of the account is kept current and visible.